Still have questions?

We offer high-end road and gravel bikes. In Sydney we also have a small selection of flat-bar commuter bikes and ebikes. We give more detail under in the page for each location, as we offer different models per city.

Yes, all of our rental bikes are set up tubeless, we can also provide a spare tube for the rare occasion that you may have an issue.

Please use the change request form here. We will get back to you ASAP.

The following are included with your rental, just select what you need at checkout:

1. Helmet: Small, Medium, Large or Bring Your Own.
2. Pedals: Your choice of; Shimano SPD-SL Road, Shimano SP-MTB, Look Keo, Time Iclic, Speedplay, Flat pedals or Bring Your Own.
3. Bottle Cages: (x2)
4. Saddle Bag: Includes; Spare Tube, Tyre Levers, Co2 Canister and Co2 Inflator.
5. Lights: We can provide both front & Rear Lights
6. Computer Mount: Garmin or Wahoo Mounts Available.

In addition to you selecting the correct bike size, we will require your saddle height.

Measure the distance in centimetres between the centre of your crankset and the top of your saddle on your current bike, in the middle of the saddle rails.

Your bike is not covered by insurance which means if you damage the bike or its stolen this cost will need to be covered by you. 

A $500 security deposit will be held on your credit card to cover accidental damage to the bike.   

Note: This deposit shows up as a charge to your card the day before your rental starts but is just a hold until the rental is complete. 

We recommend taking out Bike Damage Protection for just $30 per day with us offering peace of mind by reducing your financial responsibility for any accidental damage to your rented bike. Should any damage occur while riding, your out-of-pocket cost is capped at $500.

This cover applies only to accidental damage to the rental bike and does not extend to lost or stolen bikes, third-party claims, or personal injury.

Bike Damage Protection is an option in the checkout process when you rent your bike.  When you are at the step to add accessories - scroll to the far right.

We strongly advise you to arrange your own 3rd Party Liability Cover with a reputable provider to cover claims that may arise in the event of an incident or injury involving a 3rd party covering all road users and pedestrians.

Our cancellation and refund policy is as follows:

• 30+ Days out - full refund
• 7+ Days out - 80% refund or credit note full value
• 48hrs+ out - 50% refund or credit note full value
• Within 48 hours of rental - no refund

 

BikeRental.cc Rental Waiver Agreement

This Rental Waiver Agreement (“Agreement”) is made and entered into by and between Cycle The Net Imports Pty Ltd (ABN 68 653 192 619) trading as BikeRental.cc, herein referred to as the “Company,” and the individual customer, herein referred to as the “Renter.”

This Agreement is effective as of the date of rental.

 

1. Rental Terms

1.1 The Renter acknowledges that they have rented a bicycle from the Company for the duration specified in the rental agreement.

1.2 The Renter agrees to return the bicycle to the Company in the same condition as received, subject to reasonable wear and tear.

1.3 The Renter agrees to pay all rental fees, charges, and any additional costs as specified in the rental agreement.

2. Assumption of Risk

2.1 The Renter acknowledges that cycling involves inherent risks, including but not limited to accidents, collisions, falls, mechanical failure, road hazards, and interactions with other road users.

2.2 The Renter voluntarily assumes all risks associated with the use of the bicycle, including the risk of injury, death, or property damage.

3. Damage, Loss, and Financial Responsibility

3.1 The Renter is fully responsible for any loss, theft, or damage to the bicycle during the rental period, regardless of cause.

3.2 This includes, but is not limited to, damage caused by accidents, collisions, falls, misuse, negligence, or theft.

3.3 The Renter agrees to immediately notify the Company of any loss or damage.

3.4 The Renter agrees to pay the full cost of repair or replacement of the bicycle and any components, including labour, as determined by the Company acting reasonably.

4. Security Deposit

4.1 The Renter authorises the Company to place a security deposit hold of AUD $500.00 on the Renter’s nominated credit card.

4.2 The Renter acknowledges and agrees that:
• The deposit will be authorised approximately 24 hours prior to the rental start time
• The deposit is a temporary hold (pre-authorisation) and not a charge, unless applied
• The deposit is held as security against damage, loss, late return, or breach of this Agreement

4.3 The Company may deduct from the deposit any amounts owed by the Renter under this Agreement.

4.4 Any remaining balance of the deposit will be released following completion of the rental, subject to inspection of the bicycle.

5. Insurance and Liability

5.1 The Renter acknowledges that no insurance is provided by the Company for:
• Damage to the bicycle
• Theft or loss of the bicycle
• Personal injury
• Third-party liability

5.2 The Renter accepts full financial responsibility for all such risks.

5.3 The Company offers an optional Bike Damage Protection product which:
• Reduces the Renter’s financial liability for accidental damage only
• Caps the Renter’s out-of-pocket cost at AUD $500
• Does not cover theft, loss, third-party claims, or personal injury

5.4 The Renter acknowledges that:
• Bike Damage Protection is optional
• If not selected, the Renter remains fully liable for all damage or loss

5.5 The Renter is strongly advised to obtain their own third-party liability insurance to cover any claims arising from injury or damage to other persons or property.

6. Release and Waiver of Liability

6.1 To the fullest extent permitted by law, the Renter releases and discharges the Company, its officers, directors, employees, agents, and affiliates from any liability for injury, death, or property damage arising from the use of the bicycle.

6.2 This includes liability arising from negligence, except where liability cannot be excluded under applicable law, including the Australian Consumer Law (ACL).

6.3 The Renter agrees to indemnify and hold harmless the Company from any claims, demands, losses, damages, or expenses (including legal fees) arising out of or in connection with the Renter’s use of the bicycle.

7. Governing Law

7.1 This Agreement is governed by the laws of New South Wales, Australia.

8. Entire Agreement

8.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or agreements.

9. Acknowledgment

9.1 By proceeding with the rental, the Renter confirms that they:
• Have read and understood this Agreement
• Accept the security deposit terms
• Acknowledge the absence of insurance
• Accept full financial responsibility as outlined