Frequently Asked Questions

We offer high-end road and gravel bikes. In Sydney we also have a small selection of flat-bar commuter bikes and ebikes. We give more detail under in the page for each location, as we offer different models per city.

Yes, all of our rental bikes are set up tubeless, we can also provide a spare tube for the rare occasion that you may have an issue.

Please use the change request form here. We will get back to you ASAP.

The following are included with your rental, just select what you need at checkout:

1. Helmet: Small, Medium, Large or Bring Your Own.
2. Pedals: Your choice of; Shimano SPD-SL Road, Shimano SP-MTB, Look Keo, Time Iclic, Speedplay, Flat pedals or Bring Your Own.
3. Bottle Cages: (x2)
4. Saddle Bag: Includes; Spare Tube, Tyre Levers, Co2 Canister and Co2 Inflator.
5. Lights: We can provide both front & Rear Lights
6. Computer Mount: Garmin or Wahoo Mounts Available.

In addition to you selecting the correct bike size, we will require your saddle height.

Measure the distance in centimetres between the centre of your crankset and the top of your saddle on your current bike, in the middle of the saddle rails.

Your bike is not covered by insurance which means if you damage the bike or its stolen this cost will need to be covered by you. 

A $500 security deposit will be held on your credit card to cover accidental damage to the bike.  We recommend taking out Bike Damage Protection for just $30 per day with us offering peace of mind by reducing your financial responsibility for any accidental damage to your rented bike. Should any damage occur while riding, your out-of-pocket cost is capped at $500.

This cover applies only to accidental damage to the rental bike and does not extend to lost or stolen bikes, third-party claims, or personal injury.

Bike Damage Protection is an option in the checkout process when you rent your bike.  When you are at the step to add accessories - scroll to the far right.

We strongly advise you to arrange your own 3rd Party Liability Cover with a reputable provider to cover claims that may arise in the event of an incident or injury involving a 3rd party covering all road users and pedestrians.

Our cancellation and refund policy is as follows:

• 30+ Days out - full refund
• 7+ Days out - 80% refund or credit note full value
• 48hrs+ out - 50% refund or credit note full value
• Within 48 hours of rental - no refund

BikeRental.cc Terms of Service and Rental Waiver Agreement

BikeRental.cc is a trading name of Cycle The Net Pty Ltd. By booking or using our services, you acknowledge and agree to the following Terms of Service and Rental Waiver. These terms govern all rentals, services, and website usage.

1. Rental Agreement

1.1 By renting bikes and equipment, you agree to return them in the condition provided, subject to normal wear and tear.
1.2 Payment is required at the time of booking unless otherwise agreed. Late returns may incur additional fees.

2. Assumption of Risk

2.1 Cycling involves inherent risks, including but not limited to accidents, injuries, and equipment damage.
2.2 You voluntarily assume all risks associated with bike usage.

3. Responsibilities and Liability

3.1 You are responsible for loss, theft, or damage to the bike or equipment during the rental period.
3.2 Any costs for repairs or replacements will be charged at retail rates.
3.3 BikeRental.cc (Cycle The Net Pty Ltd) and its representatives are not liable for injuries, accidents, or damages occurring during the rental period, regardless of cause.

4. Safety and Usage Guidelines

4.1 Helmets are mandatory and can be provided if needed.
4.2 Bikes are not to be used for racing, excessive off-road riding, or activities beyond their intended use.
4.3 Follow all road rules and safety standards while using the equipment.

5. Cancellations and Refunds

5.1 Cancellation conditions are as follows:

• 30+ Days out - full refund
• 7+ Days out - 20% or credit note full value
• 48hrs+ out from rental - 50% refund
• Within 48 hours of rental - no refund

5.2 Refunds for event-based bookings may incur administrative fees.

6. Indemnity

6.1 By using our services, you agree to indemnify Cycle The Net Pty Ltd (trading as BikeRental.cc) against claims, damages, or losses arising from your use of the rented equipment.

7. Governing Law

7.1 This agreement is governed by the laws of NSW, Australia, and all disputes shall be resolved under its provisions.

By booking with BikeRental.cc, you confirm that you have read, understood, and agree to these Terms of Service and Rental Terms of Service.